Terms & Conditions

Terms & Conditions

Welcome to Cocoa Oasis! These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Definitions

In these Terms and Conditions:

  • “We,” “us,” or “our” refers to Cocoa Oasis.
  • “You” or “your” refers to the user or customer accessing our website and services.
  • “Products” refers to the dried cocoa beans and cocoa chemicals offered by Cocoa Oasis.

1. Acceptance of Terms

By using our website and services, you confirm that you are at least 18 years old or have the consent of a parent or guardian. If you are using the services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms and Conditions.

2. Products and Services

2.1 Product Offering

Cocoa Oasis specializes in the export of high-quality dried cocoa beans and the sale of essential cocoa chemicals. Our products are designed to support farmers in producing and maintaining healthy cocoa crops.

2.2 Pricing

All prices listed on our website are in XAF and are subject to change without notice. We strive to provide accurate pricing, but errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel any orders placed at that price.

2.3 Availability

All products are subject to availability. We reserve the right to limit the quantities of products we supply, regardless of the order confirmation.

3. Orders and Payment

3.1 Order Acceptance

Your order constitutes an offer to purchase a product. We may refuse or cancel your order at any time for various reasons, including but not limited to:

  • Product availability
  • Errors in pricing or product descriptions
  • Fraudulent or unauthorized transactions

3.2 Payment Terms

We accept multiple forms of payment, including credit cards and bank transfers. For our Collect Now, Pay Later program, you agree to the specified terms outlined in the program details at the time of application.

4. Delivery and Shipping

4.1 Shipping Policy

We strive to ensure timely delivery of all orders. Shipping costs and delivery times will be provided at checkout. While we aim for prompt delivery, we are not responsible for delays caused by events beyond our control, including but not limited to natural disasters, strikes, or transportation issues.

4.2 Risk of Loss

Once the product has been delivered to the shipping carrier, the risk of loss or damage transfers to you. You are responsible for filing any claims with carriers for damaged or lost shipments.

5. Returns and Refunds

5.1 Return Policy

Due to the nature of our products, we do not accept returns of opened or used items. If you receive a damaged or incorrect product, please contact us within [specified time frame] to arrange for a replacement or refund.

5.2 Refund Process

Refunds will be processed using the original payment method. Please allow [time frame] for the processing of refunds.

6. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Cocoa Oasis and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. User Conduct

7.1 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating any applicable laws or regulations
  • Interfering with or disrupting the security, integrity, or performance of our website
  • Attempting to gain unauthorized access to our systems or networks
  • Transmitting any harmful or malicious code

8. Limitation of Liability

To the fullest extent permitted by law, Cocoa Oasis shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

9. Indemnification

You agree to indemnify and hold harmless Cocoa Oasis, its affiliates, and their respective officers, directors, and employees from any claims, losses, liabilities, damages, or expenses arising out of your use of our products or services or violation of these Terms and Conditions.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Cameroon. Any disputes arising from these terms will be resolved in the competent courts of Cameroon.

11. Changes to Terms

Cocoa Oasis reserves the right to modify these Terms and Conditions at any time. We will notify you of any significant changes by posting a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at: