At Cocoa Oasis, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us when you:
- Place an order for our products
- Sign up for our newsletter
- Contact us with inquiries
- Apply for our Collect Now, Pay Later program
The personal information we may collect includes:
- Name
- Email address
- Phone number
- Shipping address
- Payment information
1.2 Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type
- Operating system
- Pages you visit on our site
- Time and date of your visit
This information is used to analyze trends and improve our website and services.
How We Use Your Information
2.1 Providing Services
We use your information to:
- Process and fulfill your orders
- Communicate with you regarding your orders and inquiries
- Provide customer support
- Send you updates and promotional materials (if you have opted in)
2.2 Improving Our Services
We may use your information to:
- Analyze usage trends and preferences
- Improve our website, products, and services
- Conduct research and analysis
Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our website and conducting our business, such as:
- Payment processors
- Shipping companies
- Marketing services
These third parties are obligated to protect your information and may only use it for the purposes for which it was disclosed.
3.2 Legal Compliance
We may disclose your information to comply with applicable laws, regulations, or legal requests, or to protect the rights, property, or safety of Cocoa Oasis, our customers, or others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Rights
5.1 Access and Update Information
You have the right to access and update your personal information at any time. If you would like to review or change your information, please contact us using the information provided below.
5.2 Opt-Out
If you no longer wish to receive promotional communications from us, you may opt out by following the unsubscribe instructions included in our communications or by contacting us directly.
Cookies and Tracking Technologies
6.1 Use of Cookies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us improve our website’s functionality and analyze usage patterns.
6.2 Managing Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, declining cookies may prevent you from taking full advantage of our website.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for the practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
Cocoa Oasis reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
